Last Updated: September 10, 2015
The Platform is an intermediary platform to allow drivers (each, a “Driver” and collectively, “Drivers”) to schedule and hire helpers (each a “Helper” and collectively, “Helpers”) to assist such Drivers with moving or shipping certain items or objects (each, a “Job” and collectively, “Jobs”) on behalf of clients of such Drivers and clients of any third parties for whom such Drivers are authorized to ship household goods. A Driver will input to the Platform the shipping origin, destination or any location for which the Driver desires help from a Helper with a Job, date, time and other relevant details for a particular Job (collectively, the “Job Details”). Then, the Platform will post such Jobs to be viewed by any available Helpers in the geographical area with respect to such Job and allow any such Helpers to request such Jobs, after which the contact information of such Helpers will be shared with such Driver so that such Driver can accept such Job request, locate, meet, schedule and contract with such Helpers to assist such Driver with such Job (the “Scheduling Process”). The Platform may also, with respect to a particular Job, notify any potential Helpers in the geographical area of such Job and the Job Details related thereto.
We are not involved in or a party to the Scheduling Process or in-person meetings of or transactions between any Driver or Helper or any Job or other transaction occurring on or through or facilitated by the Platform (collectively, the “Transactions”).
INFORMATION WE COLLECT
As part of the registration process or in connection with a Transaction, we collect some personal and contact information from Drivers and Helpers who use the Platform or the services provided through the Platform (the “Services”), including, without limitation, names, addresses, email addresses, driver’s licenses or other forms of valid government-issued photo identification, and usernames and passwords (“Personal Information”) to facilitate the Transactions and provide the Services. Each Driver and Helper understands and agrees that by submitting Personal Information, we may share such Personal Information with certain affiliates, business partners, third parties and other Drivers or Helpers to provide the Services or conduct the Background Checks. Each Driver and Helper further agrees that such affiliates, business partners, third parties and other Drivers and Helpers, as the case may be, may contact such Driver or Helper by telephone, email or mail based on such Driver’s or Helper’s Personal Information, even if such Driver or Helper has opted into the National Do Not Call List administered by the Federal Trade Commission, any state’s equivalent of the Do Not Call List or the Do Not Call List of an internal company. Each Driver or Helper understands that our affiliates, business partners, third parties and other Drivers or Helpers, as the case may be, may maintain such Driver’s or Helper’s Personal Information.
When you access or use the Platform or the Services, we may automatically collect certain information about you and your computing device, including, without limitation, your computer’s or mobile device’s internet protocol address, browser type and operating system that you use, your internet service provider or mobile carrier and the type of handheld or mobile device that you use. We may also collect information about how you access or use the Platform or the Services, including, without limitation, (i) the date and time that you access or use the Platform or the Services, the webpage you were visiting before accessing the Platform, pages that you visit on the Platform (and, if you link to another website, the address of that website), the parts of the Platform or the Services that you use, information for which you search, content that you view and actions that you take on or through the Platform or the Services, and other analytical data, (ii) emails you open and links you click within those emails, and (iii) how you view and interact with other Drivers or Helpers, content or advertisements on or through the Platform or the Services. The foregoing information is collectively referred to as “Automated Information.”
We may collect physical location information that is sufficiently precise to allow us to locate a specific person or device (“Location Information”). We only collect Location Information with your permission (e.g., when you agree to provide Location Information to us after you initially access the Platform). If you do not want us to use Location Information, you can decline to provide us with Location Information or opt out by changing the location services settings on your device. Please note that certain features of the Platform may not function properly or at all as a result if you do not provide us with Location Information or opt out.
If you communicate with or rate and review other Drivers or Helpers through the Platform or in connection with the Services, you provide us the content of your communications, and if you contact us with a customer service or other inquiry, you provide us with the content of that communication (such information being collectively referred to as “Communication Information” and, together with Personal Information, Automated Information, Location Information and any other information that we obtain from you through your access or use of the Platform or the Services, “Information”).
We do not knowingly collect any information from children under the age of 18. If a parent or legal guardian becomes aware that his or her child has provided us with any personally identifiable information without such parent’s or legal guardian’s consent, he or she should contact us at email@example.com. If we become aware that a child under 13 has provided us with any personally identifiable information, we will promptly delete such information and the child’s account.
HOW WE USE INFORMATION WE COLLECT
We may use any Information we collect in accordance with applicable law, including, without limitation, for the following purposes: (i) for everyday business purposes, such as establishing and managing your account, providing and improving the Services or facilitating any Transactions, providing customer support, developing new offerings and Services, and enhancing and personalizing your experience on or through the Platform or the Services; (ii) to send you certain information, including confirmations, notifications, technical updates, security alerts and support and administrative messages, (iii) to link or combine your Information with other Information, (iv) to protect, investigate and deter against fraudulent, unauthorized or illegal activity on or through the Platform or the Services or in connection with any Transaction; (v) to deliver content (including advertising content) tailored to your interests, location and browsing and usage history, both within the Platform and on other third-party websites or applications; (vi) to comply with applicable legal requirements and our Terms of Service; (vii) to contact you (provided, however, that if required by applicable law, we will obtain your consent to contact you when and in the manner required by applicable law); and (viii) to send marketing emails to the email address you provide to us (provided, however, that any such marketing emails will tell you how to “opt out” of receiving further marketing emails).
We expressly reserve the right to release any Information to third parties as we deem appropriate, so long as such disclosure is not in violation of applicable law, including, without limitation, under the following circumstances: (a) when required by applicable law or legal process, (b) to investigate or take action against illegal activity, suspected abuse or unauthorized access or use of the Platform or the Services or in connection with any Transaction, (c) to protect the property or safety of Drivers or Helpers or others, (d) to enforce our rights under our Terms of Service and (e) in connection with any sale, acquisition, sale of substantially all of our assets or other change of control transaction or transfer of ownership of all or a part of us. We also may get information about you from other sources, and we may add this information to your Information. Some of this information will be listed publicly on the Platform or the Services, including in search results.
Each Driver and Helper acknowledges that (i) by transmitting, posting or uploading any information, materials or data on or through the Platform, such Driver and Helper grants us, or anyone authorized by us, an unrestricted, non-exclusive, worldwide, royalty-free, perpetual, irrevocable license to use, modify, perform, display, broadcast, reproduce, create derivative works from, transmit or otherwise use or distribute, at no cost whatsoever, all such information, materials or data, in whole or in part, in any manner or medium (whether now known or hereafter developed), in connection with the Platform, the Services, any Transaction or otherwise, and (ii) we, our service providers, other third parties and other Drivers or Helpers may contact such Driver or Helper via any method per the contact information that such Driver or Helper has supplied to us regarding moving services or other products and services that may be of interest to such Driver or Helper. By supplying a mobile number, such Driver or Helper consents to receive calls or texts at such number, whether manually or automatically dialed, from us, our service providers, other third parties or other Drivers or Helpers.
HOW WE COLLECT INFORMATION
We may use certain data technologies to collect information, including, without limitation Cookies (as defined below), Local Storage (as defined below) and Pixel Tags (as defined below).
“Cookies” are small data files stored on your hard drive by a website. We may use both session Cookies (which expire once you close your web browser) and persistent Cookies (which stay on your computer until you delete them) to provide you with a more personal and interactive experience on the Platform.
“Local Storage” is an industry-standard technology that allows a website or app to store and retrieve data on a person’s computer, mobile phone or other device. We may use device or HTML5 Local Storage, caching or other forms of Local Storage to store your preferences, help us remember certain information about how you interact with the Platform or display content on the Platform based upon what you have viewed on various other websites.
We may also use “pixel tags,” “web beacons,” “clear GIFs” or similar means (individually or collectively, “Pixel Tags”) in connection with the Platform or the Services to collect usage, demographic and geographical location data. A Pixel Tag is an electronic image, often a single pixel, that is ordinarily not visible to you and may be associated with Cookies on your hard drive or Local Storage. Pixel Tags allow us to count the number of users who have visited certain pages of the Platform, to deliver branded services and to help determine the effectiveness of promotional or advertising campaigns.
Some browsers incorporate a “Do Not Track” (“DNT”) feature that, when activated, signals to websites that you do not want to be tracked. Because there is not yet an accepted standard for how to respond to browser DNT signals, we do not currently respond to them. You also can typically remove and reject Cookies or Local Storage from the Platform with your browser settings. Many browsers are set to accept Cookies and Local Storage until you change your settings. If you remove or reject Cookies or Local Storage, it could affect how the Platform works for you.
APPLICATIONS, WIDGETS AND SOCIAL MEDIA
We employ reasonable physical, technological and administrative security measures to protect all Personal Information from unauthorized access to or alteration of such Personal Information. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, although we take reasonable measures to protect and secure your Personal Information, we do not promise, and you should not expect, that your Personal Information, searches or other communications on or through the Platform or the Services will always remain completely secure. Drivers and Helpers should also take care and reasonable precautions with how they handle and disclose their Personal Information and should avoid sending Personal Information through insecure email or other means. Please refer to the Federal Trade Commission’s website at www.ftc.gov/bcp/menus/consumer/data.shtm for information about how to protect yourself against identity theft. If we learn of a security breach that results in the unauthorized access to or disclosure of your Personal Information, we may attempt to notify you so that you can take appropriate protective steps.
GOVERNING LAW AND International Transfer
You can do the following at any time by contacting us at firstname.lastname@example.org: (i) see what information we have about you, if any; (ii) request an update, correction or change to any information we have about you; or (iii) express any concern you have about our use of any information we have about you.
California Privacy Rights